Terms and Condition for GOtv in Malawi

AGREEMENT GOVERNING SUBSCRIPTION TO THE GOtv SERVICE BY 
INDIVIDUALS FOR THEIR PRIVATE USE 
Interpretation
1 In this Agreement the following terms will have the following meanings – 
1.1 “Agreement” means this subscription agreement, as amended from time to time;
1.2 “Approved Decoder” means a decoder which complies with our specifications; 
1.3 “Bouquet” means a package of audiovisual, audio and/or data channels; 
1.4 “Content Rights” means the copyright and other intellectual property rights to all 
 materials, including the content, constituting the Service; 
1.5 “Coverage Area” means the geographic area in the Territory in which the Service, 
 or an aspect of the Service, is provided; 
1.6 “Due Date” means the date by when we must receive payment of your fees in 
 terms of this Agreement, being – 
 1.6.1 in the case of a New Subscription, the day on which you wish us to 
 activate your subscription to the Service; and
 1.6.2 the last day of the Subscription Period; 
1.7 “Equipment” means the subscriber equipment required in order to receive, 
 access and use the Service, including the Approved Decoder, embedded 
 Smartcard, aerial and cabling; 
1.8 “General Amendment” means an amendment of this Agreement by us from time 
 to time on notice to you and other subscribers; 
1.9 “Manufacturer” means the manufacturer of the Equipment; 
1.10 “New Subscription” means a request for access to the Service by a person who 
 does not have an active subscription to the Service at the time of making the 
 request, regardless of whether or not that person has previously subscribed to 
 the Service; 
1.11 “the Service” means one or more of the Bouquets and the associated services, 
 features, facilities and applications provided by us;
1.12 “Service Provider”, “we” or “us” means GOtv Limited, a company registered in 
the Territory with registration number 12441, and any other person (including 
any legal person) to which that company may transfer its rights, obligations and 
interest in terms of this Agreement; 
1.13 “Subscriber” or “you” means a person who requests, or who has authorised 
 another person to request on his behalf, access to the Service on the terms and 
 conditions of this Agreement, whose request is accepted by us, and whose 
 subscription to the Service is active;
1.14 “Subscription Period” means a period, determined by us from time to time, during 
 which your subscription to the Service will be active, commencing on the date on 
 which your subscription is activated, and terminating on the expiry of that period, 
 and for which period you are required to pay the requisite fees in advance;
1.15 “System Rights” means the copyright and other intellectual property rights in the 
 Equipment and in the Service, including the software incorporated therein;
1.16 “Territory” means MALAWI;
1.17 “User Manual” is the standard operating instructions for your Approved Decoder, 
 a copy of which is provided with your Approved Decoder and is also available on 
 the Website; 
1.18 “VAT” means Value Added Tax or any similar consumption based tax which we or 
 our agents may be obliged to levy and/or collect; 
1.19 “Website” means www.gotvafrica.com or such other website which we use 
from time to time; 
1.20 “your Request” means your request for access to the Service.
2 Any reference in this Agreement to - 
2.1 the singular includes the plural, and vice versa; and
2.2 one gender includes the other gender. 
Terms and conditions of Agreement 
3 The terms and conditions on which we authorise persons to have access to the 
 Service are set out below.
4 By subscribing to the Service you agree to be bound by this Agreement as 
 amended from time to time.
Request for the Service
5 You may request access to the Service for a minimum period of one or more 
 Subscription Periods as determined by us from time to time. 
6 We do not provide subscribers with - 
 6.1 access to stand alone programmes, channels, features, facilities or 
 applications; or 
 6.2 the option to subscribe for a portion of a month, 
 although we reserve the right to do so in the future. 
7 Your Request may be made – 
 7.1 by way of a text message from your mobile phone to the number 
 determined by us; 
 7.2 if applicable, via your Approved Decoder; or
 7.3 in any other manner authorised by us from time to time. 
8 If we accept your Request, an agreement will come into effect between you and 
 us on the terms and conditions set out in this Agreement. 
9 If we refuse your Request (which we reserve the right to do), we will have no 
 obligation to you arising from your Request.
Place of Agreement, commencement and duration
10 This Agreement is deemed to be concluded at our principal place of business 
 in the Territory and commences on the date on which we, after receiving full and 
 valid payment of the requisite fees in terms of this Agreement, accept your 
 Request by activating your subscription to the Service. 
11 This Agreement is binding on you and us unless and until – 
 11.1 we notify you (in any manner, whether telephonically, electronically, in 
 writing or in person) that we are terminating this Agreement with effect 
 from a specified future date, which we may do at any time; 
 11.2 the period for which you have paid, and we have received, full and valid 
 payment of the requisite fees in terms of this Agreement expires and you 
 have not yet renewed your subscription for a subsequent period by paying 
 the requisite fees on or before the Due Date, and your subscription to the 
 Service is disabled by us; or 
 11.3 you notify us (in any manner, whether telephonically, electronically, in 
 writing or in person) that you are terminating this Agreement with effect 
 from a specified future date, which you may do at any time subject to 
 clauses 12, 13 and 14. 
12 Once your subscription has been activated, it will continue to run for the duration 
 of the Subscription Period for which you have paid, regardless of whether you 
 access or use the Service, are in the Coverage Area, or have provided notice of 
 early termination. 
13 Each time your subscription is renewed for a subsequent Subscription Period, 
 such renewal is in terms of this Agreement as at the date of renewal, and as 
 amended from time to time.
14 If you terminate this Agreement in terms of clause 11.3, such termination will 
 take effect from the last day of the Subscription Period in which the termination 
 notice is received. 
15 The termination of this Agreement will not affect –
 15.1 our rights or remedies, or yours, for the period prior to termination, as the 
 case may be; or
 15.2 those rights and obligations which this Agreement intends, either 
 expressly or by implication, will survive beyond termination.
Hardware
16 Only you and members of your household may access the Service.
17 You may not tamper with, use or attempt to use the Equipment for any purpose 
 not authorised by us.
18 We may disable your subscription to the Service, whether temporarily or 
 permanently, if –
 18.1 any unauthorised person uses the Equipment to access the Service;
 18.2 you are in breach of this Agreement; 
 18.3 the period for which you have paid for your subscription to the Service has 
 expired and we have not received payment for the following subscription 
 period; 
 18.4 it is necessary to protect the integrity of the conditional access system 
 used for the Service; or
 18.5 it is otherwise reasonable to do so.
19 You may only access the Service by using an Approved Decoder and in 
 accordance with the applicable User Manual.
20 We recommend that you – 
 20.1 ensure that the Equipment is correctly installed; 
 20.2 keep your decoder connected, at least in standby mode when not in use, 
 to the main power supply and to the aerial, to enable the updating of the 
 software in the decoder and in order to ensure that your continued access 
 to the Service is not negatively affected. You acknowledge that in standby 
 mode certain Approved Decoders generate heat and that you will position 
 your decoder with these factors in mind; and
 20.3 position your Equipment away from any devices, such as certain mobile 
 phones, which could cause electronic magnetic interference which could 
 affect the quality of reception by you of the Service. 
21 The strength of the signals constituting the Service may vary in different parts of 
 the Coverage Area, as a result of which you might be required to acquire, at your 
 own cost, additional Equipment (such as a different aerial), in order to access 
 and use the service, either optimally or at all. 
22 We cannot guarantee that you will be able to access and use the Service, or any 
 aspect thereof, either optimally or at all, if you do not act in accordance with 
 clauses 16, 17, 20 and 21.
User Manual
23 You agree to comply with the User Manual applicable to the Approved Decoder 
 used by you. 
24 If there is any conflict between the provisions of this Agreement and the User 
 Manual, this Agreement will prevail.
Restrictions on access to and use of the Service
25 You may access and use the Service and the Equipment only –
 25.1 in a single residential unit;
 25.2 at your ordinary place of residence; and
 25.3 for private domestic use. 
26 You may not use the Service in any manner or for any purpose other than as set 
 out in this Agreement. Nor may you negligently or intentionally permit any other 
 person to do so. Without limiting the restrictions in clause 25, you may 
 not attempt to or – 
 26.1 access any aspect of the Service other than those aspects to which we 
 have authorised you to have access;
 26.2 use the Service, or any aspect thereof, for any commercial purpose;
 26.3 exhibit or provide the Service to the public, whether or not admission fees 
 are charged;
 26.4 charge any person a fee to access any aspect of the Service;
 26.5 copy any of the content of the Service;
 26.6 hire-out, sell, redistribute, relay, retransmit or rebroadcast any of the 
 content of the Service;
 26.7 hack, reverse engineer or otherwise compromise the security of the 
 conditional access system, operating software or encryption software 
 used in the Smartcard and any decoder used to receive the Service;
 26.8 permit, facilitate or condone any other person doing any of the prohibited 
 activities in this clause 26, whether using your Equipment or otherwise; or 
 26.9 sell or otherwise transfer the Equipment without advising us in writing, 
 within seven days thereafter, of the identity and contact details of the 
 transferee. 
27 You indemnify us against any claim by the transferee in relation to any sale or 
 transfer of the Equipment, including any claim by reason of the non-functionality 
 of the Equipment.
28 You indemnify us and our affiliated companies, and their directors, officers, 
 employees, agents and representatives (“Indemnified Parties”) against any claim 
 by a third party in respect of a breach by you of clause 25 and/or 26. 
29 You acknowledge that a breach by you of clauses 25 and/or 26 may constitute 
 criminal activity and could result in considerable prejudice and damage to us 
 and/or our licensors and/or channel suppliers. 
30 We may determine that certain aspects of the Service may only be available in 
 conjunction within certain other aspects of the Service and/or Equipment.
Fees
31 We provide the Service on a pre-paid basis.
32 In order for you to receive the Service, you must pay us directly or via one of 
 our duly authorised representatives, in the manner authorised by us from time 
 to time, the requisite fees for those aspects of the Service to which you have 
 requested access and any VAT and all other taxes, duties, levies or charges that 
 may be levied by any government authority directly or indirectly in relation to the 
 Service. 
33 You must make, and we must receive, these payments in advance and in full for 
 the forthcoming Subscription Period on or before the Due Date. 
34 We will activate your subscription to the Service only once, and as soon as 
 practicable after, you have made, and we have received, payment in full in terms 
 of clause 32.
35 If you do not pay the requisite fees in full on or before the Due Date, your 
 subscription to the Service will automatically terminate and your subscription will 
 be disabled without further notice to you.
36 If your subscription to the Service is suspended or terminated for whatever 
 reason, and whether by you or by us, and you wish to reactivate your subscription 
 to the Service, we reserve the right to charge a reconnection fee, and, in that 
 event, your subscription will not be reactivated until we have received your 
 payment of the requisite reconnection fee.
37 You may not deduct from, or set off against, the fees which you are required to 
 pay to us in terms of this Agreement any amount whatsoever which you claim 
 from us or which we owe you.
38 We may from time to time, in our sole discretion, review and change the fees 
 payable to us for the Service, or any aspect thereof, by way of a General 
 Amendment. Whilst we will endeavour to notify you at least one month in 
 advance of such change, we cannot guarantee that we will do so. 
39 We may alter the Payment Instruction under which you pay your fees to us, if any, 
 if the amounts payable by you to us should change for any reason. We may also 
 charge and recover from you under that same instruction any other amounts 
 owing by you to us under this Agreement.
40 We may use payment systems owned and operated by third parties (“Payment 
 System Providers”) to facilitate the collection of fees and other amounts payable 
 by you for the Service. We will not be liable to you or any third party for any loss 
 or damage which you may incur as a result of any error, system downtime or 
 delay experienced by such Payment System Provider, or for any other reason 
 beyond our reasonable control.
41 We may waive our right to demand and/or receive payment of the whole or part 
 of the requisite fees for any aspect of the Service, Subscription Periods, and/ 
 or persons (or categories of persons), taking into account any factors determined 
 by us in our sole discretion. If we waive any of our rights in terms of this clause, 
 such waiver will be without prejudice to any other rights, interests or expectations 
 that we may have, and you will have no right or expectation that we will waive 
 our rights again in the future. 
42 If we waive our right to demand and/or receive payment in terms of clause 41, 
 we may, at any time, withdraw, in whole or in part, that waiver and exercise our 
 right to demand and receive payment of the requisite fees in terms of this 
 Agreement, provided that – 
 42.1 we will give you reasonable notice that we intend to demand payment in 
 the future; and 
 42.2 we will require payment only in respect of periods which have not already 
 passed at the time of the giving of the notice by us. 
43 If we withdraw a waiver in terms of clauses 41 and 42, then you must pay, on or 
 before the next Due Date, all fees which are payable by you in terms of this 
 Agreement. 
Communications with us 
44 You may authorise any other person to communicate with us on your behalf. 
45 Any person who communicates with us in relation to your subscription will be 
 deemed to be authorised by you to represent you if that person meets our 
 standard security check. 
46 You agree to be bound by all requests and undertakings made by third parties on 
 your behalf in terms of this clause. 
47 It is your responsibility to ensure that your personal information relevant to our 
 standard security checks is not disclosed to third parties whom you have not 
 authorised to represent you. 
Communications with you
48 We may communicate with you, amongst other methods, by means of post, e 
 mail, on-air communications, or by way of text or other messages to your phone, 
 PC, laptop or to your decoder for display on your television screen.
49 Such messages may be used, amongst other things, to – 
 49.1 market or promote our services and/or those of our channel suppliers, 
 affiliates and/or clients;
 49.2 inform you about the Service and operational systems, and changes to 
 these; 
 49.3 provide you with information which we believe may be of particular 
 interest or relevance to you;
 49.4 advise you of the status of your account and any amounts owing by you 
 to us; 
 49.5 inform you that your subscription will be suspended unless we have 
 received payment of the requisite fees; 
 49.6 notify you of a General Amendment.
50 We will not be liable for any loss or damage suffered by you or any third party as 
 a result of or in connection with communications with you in accordance with 
 clause 49, and you indemnify and hold us harmless against any loss or damage 
 that you or a third party may suffer as a result of any such communications. 
Access to and disclosure of information relating to you
51 You authorise us to – 
 51.1 obtain, capture, store, analyse and use for our marketing purposes the 
 viewing habits and profile of you and the members of your household, 
 including to retrieve such information from your decoder;
 51.2 use data that we may hold in relation to you (“your personal 
 information”) for the purposes of – 
 51.2.1 processing your Requests;
 51.2.2 administering this Agreement;
 51.2.3 informing you of any new aspects of the Service or services 
 provided by our affiliates; 
 51.2.4 informing you of promotional competitions;
 51.2.5 informing you of any amendments to this Agreement;
 51.3 disclose your personal information – 
 51.3.1 to companies affiliated to us for purposes of marketing the 
 services of those affiliated companies; 
 51.3.2 to any company which acquires our business or any part 
 thereof; 
 51.3.3 to any company we are associated with from time to time; 
 51.3.4 if and to the extent that we are required to do so to comply with 
 any applicable law, including the requirements of statutory 
 authorities; and 
 51.4 retain your personal information referred to in this clause 51 indefinitely.
52 It is your responsibility to proactively ensure that the data which you provide to us 
 is complete, accurate and up to date. 
Intellectual property
53 You acknowledge that – 
 53.1 the Content Rights and the System Rights are either owned by, or licensed 
 to, us or our affiliates and you acquire no right or interest in such rights; 
 and 
 53.2 you will use your best endeavours to maintain and protect our rights and 
 interests, and that of our suppliers and licensors, in the Content Rights 
 and the System Rights.
54 You indemnify us and the other Indemnified Parties against any claim by a third 
 party in respect of a breach by you of clause 53.2. 
55 
 55.1 You acknowledge that you understand that the use of the Service may 
 include and/or rely on a technological security framework designed to 
 protect the Service against unauthorised use, which framework will be 
 automatically implemented, maintained and amended from time to time. 
 55.2 You hereby agree to such implementation, maintenance and amendment 
 of the technological security framework, which may include the 
 disconnection or discontinuation of any features of the Equipment which 
 facilitate unauthorised use of the Service. 
 55.3 A failure by us to implement the whole or part of the security framework 
 will not constitute a grant or waiver of any of our rights resulting from 
 unauthorised use of the Service in terms of this Agreement.
Our obligations
56 In consideration for the fees paid by you, and subject to you complying with this 
 Agreement, we, in accordance with this Agreement, will provide you with access 
 to those aspects of the Service which you have subscribed to.
57 Subject to you complying with this Agreement, our authorising you to have 
 access to the Service will continue until suspended by us or terminated by either 
 you or us in terms of the provisions of this Agreement. 
58 We have no obligation – 
 58.1 to ensure that the Equipment is installed correctly;
 58.2 subject to the terms of the Manufacturers’ warranties and/or the decoder 
 care plan (if that plan is available and you have chosen to be covered 
 by that plan) to ensure that the Equipment is or remains functional or 
 error-free and enables you to receive the Service; or
 58.3 to maintain any component or aspect of the Equipment.
59 
 59.1 We will attempt to inform you of any content made available by us which 
 may be subject to age restrictions, or contain strong language or other 
 material which may offend sensitive users or which may be inappropriate 
 for younger users. 
 59.2 However, we are not responsible for preventing the viewing of such 
 content by children below any age restriction, or sensitive or younger 
 users.
Your obligations
60 Subject to this Agreement, and in addition to any other obligations imposed on 
 you in terms of this Agreement, you must – 
 60.1 provide us with your personal information required by us in order to 
 activate and administer your subscription; 
 60.2 inform us in writing within seven days of any change to any of the 
 information provided by you in relation to this Agreement;
 60.3 inform us immediately if you become aware of – 
 60.3.1 any act or attempt by any party in relation to the Equipment 
 or any aspect of the Service which, if committed by you, would 
 be a breach of this Agreement;
 60.3.2 any damage to, loss, theft or unauthorised use of the Equipment; 
 60.4 inform us in writing within seven days if you transfer your Equipment to 
 any other person, and provide us with the identity and contact details of 
 the transferee.
61 If you want to block your and the members of your household’s access to content 
 on the Service which you consider inappropriate or undesirable, you are 
 responsible for using the parental control mechanism on the Service. 
No warranties, limitation of liability, and indemnities
62 We make no warranty or representation, whether expressly or implicitly – 
 62.1 subject to the terms of the warranty and a decoder care plan described in 
 clause 58.2 (if and to the extent applicable), about any component of 
 the Equipment, or that you will be able to access or continue to 
 access the Service using the Equipment, or that such access will be 
 continuous and/or uninterrupted;
 62.2 as to the Coverage Area or that the Service, or any aspect thereof, will be 
 available in all parts of the Coverage Area; 
 62.3 as to the quality of reception by you of the Service, or any aspect thereof, 
 in the Coverage Area to the extent that this results from causes beyond 
 our control; 
 62.4 as to the content of the Service, including as regards the subject, nature, 
 quality, reliability, truthfulness or accuracy of the content, or that the 
 content will meet your particular tastes or expectations;
 62.5 as to the technical quality of the Service and Equipment, that the software 
 used to provide the Service, including our system software and software 
 applications, is error-free, flawless or without fault. 
63 Subject to the terms of the warranty and a decoder care plan described in clause 
 58.2 (if and to the extent applicable) we are not liable – 
 63.1 for any loss or damage suffered by you or any other third party, which 
 arises out of – 
 63.1.1 any act or omission of ours or our employees or agents, subject 
 to the provisions of clause 63.4;
 63.1.2 any act or omission of our consultants, subcontractors or 
 affiliated companies;
 63.1.3 the exercise by us of any of our rights in terms of this 
 Agreement; or
 63.1.4 any breach by you of your obligations under this Agreement, 
 and you specifically indemnify us and the Indemnified Parties 
 against any claim by you or any third party arising out of such 
 breach;
 63.2 to any person for the content on and/or the use of materials constituting 
 the Service, whether provided by us or a third party, and you agree that – 
 63.2.1 the Service may contain images and/or content that may be 
 regarded as unsuitable or offensive by some viewers; 
 63.2.2 we mainly acquire complete channels from channel suppliers 
 and package them into Bouquets and as such we have no 
 influence over, and are unable to alter, the content of the 
 channels; 
 63.2.3 the content of the Service, including the number, nature, 
 composition and content of channels and Bouquets may, from 
 time to time, vary;
 63.2.4 the channels on each Bouquet may vary from time to time, and 
 that the content of each individual channel may, from time to 
 time, vary; and 
 63.2.5 the programming on the Service may differ from that set out in 
 our hard copy and/or electronic programme guides; 
 63.3 for any delay or failure by us to provide the Service, or any aspect thereof, 
 to you to the extent that such delay or failure results from causes beyond 
 our direct or indirect control; 
 63.4 for any delay, interruption, defect or failure in the distribution or reception 
 of the Service in the Coverage Area, or any aspect thereof, regardless 
 of the nature, duration or cause thereof, in the absence of gross 
 negligence or willful default on our part, and without prejudice 
 to clauses 62.2 and 62.3. If such delay, interruption, defect or failure is 
 due to our gross negligence or willful default, then you will be entitled, as 
 your sole and exclusive remedy, to a credit against future payments of 
 subscription fees equal to the pro-rata portion of the fees 
 representing the period of the delay, interruption, defect or failure to the 
 extent caused by our gross negligence or willful default; 
 63.5 for any delay, interruption, defect or failure in the distribution or reception 
 of the Service, or any aspect thereof, regardless of the nature, duration 
 or cause thereof, which we deem necessary for any purpose related to 
 our business, including in order to support the provision, operation, 
 maintenance and security of the Service, or any aspect thereof; 
 63.6 subject to the terms of the Manufacturers’ warranties and/or the decoder 
 care plan (if that plan is available and you have chosen to be covered by 
 that plan), for any defect in or failure or malfunction of the Equipment, 
 regardless of the nature or cause thereof. 
Amendments to and variations in the Service
64 The nature, composition and content of the Service are determined by us in our 
 sole discretion, and may be changed by us from time to time. 
65 Without limiting clause 64, we may – 
 65.1 replace, remove or otherwise amend, or restrict the availability of, any 
 aspect of the Service, including, but not limited to – 
 65.1.1 any facets, applications, facilities, features and/or functionality of 
 the Service; 
 65.1.2 the range, nature and format of the Service;
 65.1.3 the content of the Service, including but not limited to the 
 number, nature, composition and content of channels and 
 Bouquets; and 
 65.1.4 the range, nature and number of any ancillary applications, 
 facilities or services; 
 65.2 advise you of any additional aspects of the Service which become 
 available, the conditions applicable thereto and the charges therefore, if 
 any, and which, if you request to receive this additional aspect, you will be 
 obliged to pay the additional charge, if any;
 65.3 advise you of any aspect of the Service for which you must pay an 
 additional charge if you wish to continue receiving it, and for which, if 
 you request to continue to receive this aspect, you will 
 be obliged to pay the additional charge.
66 The various systems necessary for or associated with the provision of the Service 
 (including technical services and signal distribution, the conditional access 
 system, the software operating system, software applications, subscriber 
 management services and business systems) are determined by us and 
 are subject to ongoing innovation and change and may be amended by us from 
 time to time. Without limiting the above you agree that we may – 
 66.1 update, vary or replace these systems or any aspect thereof, including, 
 by means of “over the air” software downloads, to address any system 
 errors or other problems relating to the software, to improve security, to 
 provide additional features or functionality, to limit any use of the 
 Equipment outside the scope of this Agreement, and to ensure that the 
 decoders used by Subscribers are not authorised to decrypt signals other 
 than those authorised by us; or
 66.2 recommend that you upgrade, reconfigure, change or replace (“upgrade”) 
 at your cost if applicable any of the Equipment used by you to access the 
 Service, or any aspect thereof. Your continued access to the Service could 
 be negatively affected if you do not act on this recommendation.
67 You will have no rights, interests or expectations to any increases or decreases in 
 the fees payable by you if we make any amendment to the Service in terms of 
 clauses 64 to 66, or any other provision of this Agreement.
68 Subject to clause 69, you may not replace, remove or vary your subscription 
 to the Service, or any aspect thereof, during the course of a Subscription Period in 
 respect of which you have already requested access and paid the requisite fees. 
 If you request us, during a Subscription Period, to replace, remove or vary any 
 aspect of your subscription, and we accept your request, such change will take 
 effect only at the end of that Subscription Period. 
69 If you request and we agree to activate any additional aspects of the Service on 
 a date before the next Due Date, then you must pay, on a pro rata basis, the 
 requisite fees for the period from the date on which your subscription to 
 the additional aspects of the Service is activated until the Due Date. We will 
 activate your subscription to the additional aspects of the Service only once, and 
 as soon as practicable after, you have made, and we have received, the payment, 
 as calculated by us, in full.
Amendment of Agreement 
70 You agree to be bound by this Agreement and the User Manual as amended from 
 time to time. 
71 We may, in our sole discretion, amend this Agreement and/or the User Manual in 
 any respect from time to time by way of a General Amendment. 
72 You agree to be bound by such General Amendment from the date specified in 
 the General Amendment notice, which will be a reasonable time after the date of 
 the General Amendment notice. 
73 No amendment requested by you will be valid or effective unless either captured 
 in a General Amendment or recorded in writing and signed by you and by us.
Breach of Agreement
74 Your failure to comply with this Agreement or the User Manual constitutes a 
 material breach of the Agreement.
75 If you breach this Agreement – 
 75.1 we may, without prejudice to any other remedy that we may have, 
 immediately and without notice to you disable your subscription and/or 
 terminate this Agreement depending on the severity of such breach; 
 75.2 we may, without prejudice to any other remedy that we may have, elect 
 to keep this Agreement in force, but at the same time and for as long as 
 such breach continues, to suspend your access to the Service. If and 
 when we reinstate access to the Service, you must pay the reconnection 
 fee stipulated by us from time to time in terms of clause 36; 
 75.3 you must pay us all legal costs, including attorney and own client costs, 
 tracing agent’s fees and collection charges which we may incur in taking 
 any steps pursuant to your breach; and
 75.4 you must pay us any loss or damages incurred by us directly or indirectly 
 as a result of your breach.
76 If we have suspended your subscription to the Service and you – 
 76.1 remedy your breach; 
 76.2 comply with this Agreement; and 
 76.3 pay us all amounts due to us in terms of this Agreement and the requisite 
 reconnection fee, 
 then we may reactivate your subscription to the Service. 
77 If we terminate this Agreement, you may submit a Request with a view to us 
 concluding a new Agreement with you. 
General
78 This Agreement, as amended from time to time – 
 78.1 constitutes the sole and complete record of the agreement between you 
 and us in regard to its subject matter; and 
 78.2 supersedes any previous agreement between you and us, in terms of 
 which you were authorised to have access to the Service.
79 Neither you nor we are bound by any express or implied representation, warranty, 
 undertaking, promise or the like not recorded in this Agreement.
80 Any relaxation or indulgence which we may show you at any time in regard to 
 this Agreement is without prejudice to, and does not constitute a waiver of, any 
 rights we may have, either in terms of this Agreement or any law.
81 If any provision of this Agreement is found to be wholly or partly invalid, 
 unenforceable or unlawful, then – 
 81.1 this Agreement will be severable in respect of the provision in question to 
 the extent of its invalidity, unenforceability or unlawfulness; and 
 81.2 the remaining provisions of this Agreement will remain in full force and 
 effect.
82 The rule of construction that this Agreement will be interpreted against the party 
 responsible for the drafting or preparation of this Agreement will not apply.
83 We may cede any of our rights and/or assign any of our obligations under this 
 Agreement to any person.
84 You may not cede any of your rights and/or assign any of your obligations under 
 this Agreement to any person. 
85 This Agreement is subject to, and will be interpreted, implemented and enforced, 
 in terms of the laws of the Territory.
86 This agreement shall be interpreted and construed under the laws of Malawi. 
87 The parties choose the following addresses for the service of all notices and 
 processes arising out of this Agreement – 
 87.1 Us: GOtv Limited, Independence Drive, PO Box 801, Blantyre, Malawi.
 87.2 You: The physical address supplied by you when making your Request and 
 as recorded in our billing system, as amended by you from time to time.
88 Standard SMS rates apply.